RETURN POLICY

AURA Training Wear

AURA Training Wear Return Policy.

Products shipped from AURA Training Wear do not have a Return Policy unless the following criteria are met, and they can be returned within 30 days of delivery, only in the following cases:

  1. If it is proven that the shipped order is incorrect and does not match the products that were ordered.
  2. If the shipped products are damaged, altered, or in poor presentation condition, our standard 30-day return policy applies. (AURA Training Wear will conduct specific inspections. If it is proven that they were damaged or altered by the buyer, the return policy will be null and void).

If the buyer decides to cancel the purchase and requests the return of the package and a monetary refund, they must specify and prove the specific reason. AURA Training Wear will have the final decision on whether to proceed with the refund or not.

If you returned a product to AURA Training Wear by mistake or included something not intended for our offices, it will be classified as an Incorrect Return, and the shipment will be resent at the buyer’s expense.

In all the aforementioned cases, the refund will only be applicable once the package is returned and reaches our offices. The case will be closed if the package is not returned within the expected 30 days.

If the package has already been returned, and an email requesting the buyer to return it or a charge was applied for the package, the charge will be reversed as soon as the return is processed. The financial institution may take additional time to make the funds available in the buyer’s account.

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